Friday, December 30, 2011

Missing Body Language?

I read a post on Facebook this morning that caught my attention and developed into a 2012 goal.
The most important thing in communication is to hear what isn't being said.
—Peter Drucker

Resolution #1

In 2012, I will visit all of my clients/prospects in the Minneapolis/St. Paul area in person vs conducting meetings strictly by phone.

Expect a call from Joanne soon :)

Happy New Year!!

Saturday, December 3, 2011

Why I Strive for Customer Satisfaction

When I worked at Honeywell in the mid-90s, our CEO always talked about the importance of delighting our customers. That idea has stuck with me ever since.

Although we may have fallen short from time-to-time, our primary goal at Indigo Creative Solutions is to DELIGHT our customers.

The past three years have been personally challenging. As a result, I've noticed that the level of my customer service is not up to my usual high demands. Although I have tried hard not to let my personal life interfere with my business life, there is no denying, my customer services skills have suffered.

This afternoon, though, one of my clients that we built a website for last year referred her father to me to build his new website. Her recommendation made me feel real good! And it reassures me that we're on the right track to reaching the high customer service goals I have for Indigo.

If you have any suggestions on how we can further improve Indigo's customer service, I'd love to hear from you!! Although nobody likes to hear criticism, if we don't know there's an issue, we can't fix the problem. Please write me at joanne@glasspoole.com and don't worry about hurting my feelings. What I want to know is how can we serve you better.

Thursday, December 1, 2011

Help Me Reach My Facebook Goal!!

We only need 195 more Likes to reach our goal of 1000 by the end of the year.

Who do you know that absolutely loves The Doors, and of course, Jim Morrison?

Please share this link with them! Thank you for your support and friendship.

www.facebook.com/jimmorrisonproject